Consumer Protection & Complaints Procedure

Version: 1.0 · Effective date: June 2026

Trader details

CÔNG TY TNHH SHOPLINK (Shoplink Co., Ltd.), enterprise/tax code 4202056387, registered at 11/5B Nguyễn Thiện Thuật, Nha Trang Ward, Khánh Hòa Province, Vietnam; legal representative Vũ Văn Toàn (Director). Complaints contact: support@mrhost.asia.

Your rights

You have consumer rights under Vietnamese law, including the right to accurate information about the product/service, price and terms, and to consideration of claims.

How to file a complaint

A request is sent to support with a description of the problem, the order number and supporting materials. We acknowledge receipt and review the request within a reasonable time.

Stages

1. Logging the request. 2. Review (including anti-fraud where applicable). 3. Decision: replacement, refund, accrual correction or a reasoned refusal. 4. If you disagree — escalation and, if necessary, recourse to the competent consumer-protection authorities.

Game disputes

Disputes over activations, GBT and rewards are reviewed against the game ledger and anti-fraud checks; incorrect accruals may be voided.

This document is part of the public platform rules. Where translations differ, the Vietnamese version prevails.